Fréquent asked questions
1
. What's
in it for me with the ideal gourmet gifts ?
2 . How
fast can I get it delivered ?
3 . How
can I pay ?
4 . What
about the protection of personal data ?
5 . How
can I reach customer service from abroad ?
6 . How
do I access my account ?
7 . Is
the online payment secure ?
Questions by theme
| 2. Prepaid reservations | Back to the top |
Why
should I book with www.idealcroisiere.fr ?
Best
prices on the market ! Booking a cruise with www.idealcroisiere.com
is not more costly than booking directly… quite the opposite, you can
benefit from special deals if you order with us. Moreover and thanks to the
volume of orders going through our website, we can offer the best prices on
the market!
Your booking is guaranteed ! It is normally not so easy to
book a cruise… you have to find their address, call when they are open,
send advance payments… With www.idealcroisiere.com, you book directly
via our website and pay online. You can book in 5 minutes!
The booking is made by professionals ! www.idealcroisiere.com and ideal gourmet
have 6 years of experience when it comes to booking restaurants and cruises.
We handle thousand of reservations each year, from 2 to 500 people.
You can book 24/24, 7/7! With our website www.idealcroisiere.com,
you can book anytime, at home or at the office.
Are
there booking fees ?
No, there are
no additional booking fees. You will only pay your all inclusive menu.
How
long does it take to receive my booking confirmation ?
An average of
a couple of hours. If you should make your booking when our offices are closed,
please allow some more time.
In any case, money will not be drawn from your account before your booking
has been confirmed.
I
want to change or cancel my booking
Your reservation
is normally a definitive one. However, you can sometimes change your date
according to our terms of sale (see
our General Sales Conditions).
Is
the online payment secure ?
Our online payment is secure thanks to Paiement CIC. Your card
number never reaches us. We do not store any bank information.
You can make secure online payments. For more information, click
here.
How
does a prepaid reservation work ?
1. Book and pay
for the restaurant of your choice among 500 Gourmet Restaurants.
2. Receive your voucher within 24 hours, and show it to the restaurant.
3. Enjoy an all inclusive menu, with no nasty surprises when the check arrives.
| 2. Your questions about ideal gourmet | Back to the top |
| - Payment | Back to the top |
How can I pay ? Is it risk free ?
There are 2 ways to pay with Ideal Gourmet:
- online: secure payment by Visa, Mastercard, American Express.
- offline: cheque, gift voucher, transfer, fax or phone
The online payment is secure thanks to Paiement CIC. We will never get your card number and cannot store any bank related data. For further information, click here.
| - Protection of personal data | Back to the top |
How is my personal information treated ?
| - Contact customer service | Back to the top |
From France ?
Please dial +33 (0)1 45 72 07 14. You can also get called back within the hour by filling out a form here, or contact us by e mail at serviceclient[at]idealgourmet.fr
From abroad ?
I want to reach one specific department
Pleaseclick hereto reach a specific department.
I am not happy with your services
Please send us a written complaint no more than 48h after the event in question. Ideal gourmet, 53 rue Raspail 92300 LEVALLOIS-PERRET, or by e mail at serviceclient[at]idealgourmet.fr
| - My account | Back to the top |
How do I access my account ?
You can access « My account » from all our pages, and it allows you to follow up on your order. Enter your e mail and password to access my account.
How can I change my details ?
For obvious security reasons, you cannot change your details online. Please send us an e mail with your full details, and tell us you would like us to change them. Our services will get back to you.
I have lost my user name and password ?
In « My account », you can inform us about this. We will send the necessary information back to you, to the e mail address we have for you.
How can I create an account ?
An account will be created automatically when you make your first order. Nevertheless, you can create an account by filling in the form here.
Otherwise you can always subscribe to our newsletter by clicking here
| - My order | Back to the top |
I have got no confirmation
Can I change or cancel my order ?
As soon as we have got your payment, it is impossible to cancel. But you can always change your order under certain conditions, and by paying an administrative fee.
What are the time frames for changing my mind ?
According to article L. 121-20-4-2 in the Consumer Code, this time frame for changing your mind does not apply to hotels, transport, restaurants and leasure activities, foreseen for a specific date.
I am not sure my payment got through
If you go into my account, you can see if your order is confirmed or not. And when the payment is accepted at our end, we always send a confirmation by e mail.
I want to cancel my booking / order
| - Ideal Gourmet : about us | Back to the top |
There is an About Us part on the website where our company is introduced. (See About Us)